Terms & Conditions
Last Updated: December 23, 2023
Published on: December 23, 2023
Welcome to AdultMex!
These Terms and Conditions ("Terms," "Terms of Service") govern the use of our website and its subdomains located at https://adultmex.com/.
If you do not agree with the Agreements (or cannot comply with them), you may not use the Service. However, we invite you to communicate this to us via email at email@example.com so that we can try to find a solution. These Terms apply to all visitors, users, and other individuals who wish to access or use the Service.
2. Digital Products
3. Privacy and Security
We deeply respect your privacy and are committed to protecting your personal data. We understand the importance of keeping your information safe and confidential. Therefore, we have implemented security measures and adopted policies to ensure the protection of your personal data and safeguard your privacy online:
- Information Collection: During the payment process, we may request certain personal data, such as your name, email address, and payment details. This information is collected for the purpose of facilitating your transactions and providing you with personalized service.
- Use of Information: The collected information will be used solely for purposes related to the provision of our services and the delivery of the digital products you acquire. We may use your email address to send you important communications about your account, purchase confirmations, product updates, and relevant promotions. We will not share, sell, or disclose your personal information to unauthorized third parties unless required by law or with your express consent.
- Data Security: We are committed to protecting your personal data by using appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of the information we collect.
4. Payment Methods
At AdultMex, we accept the following payment methods for the acquisition of our digital products:
- Credit and Debit Cards: We accept Visa, Mastercard, American Express, and other credit and debit cards issued by recognized financial institutions. Card payments are processed by Stripe, a secure and reliable payment processing platform.
- PayPal: You can use your PayPal account to make your purchases securely and conveniently.
- Cryptocurrencies: We accept payments with cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and others, through secure and reliable payment platforms.
- Other Payment Methods: Occasionally, we may offer additional payment methods based on availability and current options in your region.
At AdultMex, we take the security of your transactions and the protection of your personal information very seriously. To ensure a secure environment during the payment process, we implement technical security measures and data encryption procedures.
All transactions made through our website are conducted on a secure connection using the SSL (Secure Socket Layer) security protocol. This ensures that your personal and payment data is transmitted securely and confidentially.
Additionally, for credit and debit card payments, we use the services of Stripe, an industry-leading payment processing platform that complies with the strictest security standards and applicable regulations. We do not store the complete details of your payment card on our systems.
5. Limitations and Exclusions
AdultMex reserves the right to limit or restrict certain payment methods based on geographical availability, regulatory compliance policies, security checks, or other considerations.
Please note that the availability of payment methods may vary depending on geographical location and restrictions imposed by external payment service providers.
If you experience any issues or difficulties during the payment process, we recommend that you contact us immediately through our customer service via WhatsApp so that we can assist you and resolve any issues as much as possible.
6. Transaction Fees
When using our payment methods, please be aware of the following transaction fees that apply to each specific method:
a) Credit and Debit Card (via Stripe): A 10% fee is applied to the total transaction amount when using this payment method. This fee covers payment processing costs and other related services.
b) PayPal: A 5% fee is applied to the total transaction amount when using this payment method. This fee includes payment processing charges and fees associated with using the PayPal platform.
c) Cryptocurrencies: When making payments with cryptocurrencies, no additional fees will be applied. However, be aware that there may be charges or commissions associated with transferring cryptocurrencies from your wallet or personal exchange platform. It is the user's responsibility to familiarize themselves with the corresponding fees for their cryptocurrency platform.
7. Currency and Prices
All prices for our products and services are expressed in US dollars (USD) unless otherwise indicated. AdultMex operates and conducts transactions solely in the local currency, so any reference to other currencies is purely informative and may be subject to exchange rate fluctuations.
If you use a credit or debit card issued in a currency other than the US dollar, your financial institution may apply a currency conversion rate and charge additional fees. These fees are independent of AdultMex and are subject to the policies and conditions of your financial service provider. We recommend contacting your financial institution for detailed information on applicable fees.
AdultMex is not responsible for currency fluctuations, currency conversion rates, bank fees, or other additional charges that may be applied by credit or debit card issuers or any financial institution during the payment process.
8. Cancellations and Refunds
Due to the nature of digital products and their immediate delivery, all purchases made on AdultMex are final, and cancellations are not accepted once the transaction is completed. We recommend carefully reviewing the product details before making a purchase.
However, we understand that exceptional circumstances may arise. Therefore, we will consider refund requests in the following cases:
- Technical Errors: If you experience technical difficulties that prevent access or downloading of the purchased digital product, please contact us immediately so that we can investigate and resolve the issue. If the technical error is confirmed, we will do our best to correct it and provide you with access to the product or an appropriate replacement.
- Product Delivery Issues: If you do not receive the digital product after making the purchase and meeting the payment requirements, please inform us immediately. We will investigate the delivery issue, and if it is confirmed that there has been a failure on our part, we commit to providing you with access to the product or resending it as much as possible.
To request a refund or report technical or delivery issues, please contact us through the contact channels provided on our website. You will need to provide specific transaction details, such as the order number and a description of the problem, for us to process your request properly.
It is essential to note that refund requests for reasons other than those mentioned above will not be accepted. Additionally, we cannot guarantee a full refund if approved, as payment service providers and financial institutions may impose certain restrictions or fees.
We recommend carefully reviewing the product description and making additional inquiries before making a purchase to ensure it meets your expectations.
These terms and conditions complement our cancellation and refund policy and constitute the entire agreement between you and AdultMex regarding the purchase of digital products on our website.
If you have any questions or concerns about this policy, feel free to contact us. We are here to provide you with the best possible service.
9. Customer Support
We are committed to providing timely responses and efficiently addressing your concerns. Our goal is to respond to your inquiries within a maximum of 24 business hours. However, at times, the complexity of the inquiry or a high volume of requests may require additional time to provide you with a complete and satisfactory response.
While we strive to provide comprehensive support, there are situations or technical issues that may be beyond our control. In such cases, we will do our best to offer guidance and advice, but we cannot guarantee immediate solutions or specific outcomes.
We offer the following communication channels to contact our customer support team:
At AdultMex, we are committed to offering high-quality and functional digital products. All our products come with a 30-day warranty from the date of purchase to provide you with peace of mind and confidence in your purchases.
This warranty ensures that if you experience any problem or malfunction with the purchased product within the first 30 days, we will provide you with a replacement account at no additional cost ("as many times as necessary").
It is essential to note that, due to the nature of digital products, we do not have the ability to continuously monitor the performance of accounts. Therefore, it is the customer's responsibility to notify us if the account stops working within the warranty period.
We ask you to contact us as soon as you identify any issues with the purchased account. Our customer service team will be happy to assist you and coordinate the replacement of your account in a timely manner.
It is fundamental to highlight that this warranty applies to all products purchased through our platform. However, please be aware that we cannot cover problems resulting from improper use, unauthorized modification, or any other action beyond our reasonable control.
11. Sweepstakes and Promotions
From time to time, at AdultMex, we may organize sweepstakes, contests, or promotions in our online store to provide you with exciting opportunities and additional benefits. These special activities will be subject to additional terms and conditions provided along with the description of each specific promotion. We encourage you to carefully read and understand the additional terms and conditions before participating.
By participating in our sweepstakes, contests, or promotions, you agree to comply with the specific terms and conditions set for each event. These additional terms and conditions may include eligibility requirements, specific dates and deadlines, methods of participation, criteria for selecting winners, prizes, restrictions, and other relevant provisions.
It is important to note that all our promotional activities will be conducted in accordance with applicable laws and regulations. Fraudulent, deceptive, or unfair practices will not be allowed, and we reserve the right to disqualify any participant who does not comply with the established terms and conditions or is involved in any suspicious or rule-violating activity.
12. Proper Use
By acquiring and using our digital products on AdultMex, you agree to use them appropriately and adhere to the following guidelines:
- You acknowledge and agree that our products are intended exclusively for personal use.
- If you wish to use the purchased products for commercial purposes, including the possibility of reselling them, you must obtain our express written consent prior to any commercial activity.
- To request consent for the commercial use of purchased digital products, please contact us through the contact channels provided on our website. In your request, you must provide details about the proposed commercial use and any other relevant information.
- We reserve the right to assess and approve or reject any request for the commercial use of our digital products at our sole discretion. Approval will be subject to specific terms, license terms, or distribution agreements agreed upon separately.
- In case the commercial use of digital products is approved, you will be subject to any additional restrictions, license terms, or distribution agreements agreed upon separately.
Remember that any unauthorized use or violation of the restrictions set in these terms and conditions may result in the immediate termination of your access to our products and the adoption of appropriate legal actions.
13. Legal Age
You must be at least the legal age required in your jurisdiction to access and use our services and acquire our digital products. By using our website and making a purchase, you declare that you have the necessary legal age according to the laws of your country or region.
We reserve the right to request proof of age and to suspend or cancel your account if we have reasonable grounds to believe that you are under the legal age required.
14. Intellectual Property
All intellectual property rights related to the content, design, images, and products offered on our website, including but not limited to texts, logos, graphics, photographs, and videos, are the exclusive property of AdultMex or the providers of such products. These rights are protected by intellectual property laws and international treaties.
By accessing our website and acquiring our digital products, you agree that all aforementioned intellectual property rights are and will remain the exclusive property of AdultMex and its respective owners.
The reproduction, distribution, modification, adaptation, public display, or unauthorized use of any content or intellectual property without our consent is strictly prohibited.
15. Modifications to Terms and Conditions
At AdultMex, we reserve the right to modify or update these terms and conditions at any time and without prior notice. We acknowledge the importance of keeping you informed about any changes that may affect your rights and obligations when using our website and acquiring our digital products.
We recommend periodically reviewing these terms and conditions to stay informed about any updates. The date of the last modification will be indicated at the beginning of this document.
16. Applicable Law and Jurisdiction
These terms and conditions shall be governed and interpreted in accordance with the laws of the country or region in which we operate our online store, without regard to its conflict of laws provisions. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
By continuing to use our website and acquiring our digital products after the modification of the terms and conditions, it will be deemed that you have accepted the changes made.
We understand that these changes may raise questions or concerns, so we invite you to contact us via email ("firstname.lastname@example.org") if you need additional clarification about the modifications made.
At AdultMex, we value open communication and are here to address any questions, concerns, or requests you may have related to these terms and conditions. We aim to provide excellent customer service and ensure you have a satisfactory experience on our website.
Our customer service team will be happy to assist you and respond to your inquiries within a reasonable